Pooja - Wandsworth

Do not use their website. We placed a large expensive online order for an event and paid for guaranteed next day delivery by 6pm. At 6pm, we rang the website telephone number and were told, without an apology: it will be there in 2 hours. We rang again at 8pm and were told: we’re sorry, it’s with the delivery person and will be there in 5 mins. The order arrived at 8.35pm because “the delivery person went to the wrong address.” Do not trust this company with online orders and don’t use their website.

I ordered some sweets for my friends and family and this is the state that i recieved it in. I gave them a call and complained about it and they guy refused to replace them told me to put them back together youself.

This is the 2nd time I ordered from pooja sweets online. The products mostly came broken because of poor packing by pooja staff. Only bubblewrap at the bottom. All the sides and top had none so the biscuits were crumbled cookies! Also, the balushahi was dry. Where as the FAQ page says that all products are made fresh. But these were tastinh nearly two weeks old. Quite embarrassing that guests said that they were dry too. Cracked balushi and dry. How much more terrible can it get!! I will never order online from pooja sweets

I first time bought the sweets from Pooja yesterday. Ghevar was very nice and fresh , but I bought chamcham and its was old and sour . Never expected this quality from such a established brand in London.

I went today to get some sweets for my brothers for Raksha Bandhan. I went to the Tooting branch because I thought the products would be fresh, as it is a large shop with what I thought would be a high turnover of goods. Unfortunately the Kenyan chawa I brought was stale, it had obviously been toasted to freshen it up. The peas kachori was not like others kachori we have brought from other sweet shops. I only hope the boxes of sweet I have brought as gifts for my brothers are okay. Furthermore when I asked for the bill i was given a bill with the total amount on it, it was not itemised so who knows the cost of the individual items were or if it was correct or overcharged.