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Contribuisci feedbackHad a great experience. Was able to check in early and check out late. However, had a once incident which ruined everything. I entered the room and saw the toilet not flushed! I later complained about and said I didnt want change rooms. But was expecting an apology! The manager Ania Krzanowska was very weird by the offer she gave me! she was like you can grab a snack from the snack bar on us! and I was like sorry thanks but the $100s we pay and get a dirty bathroom is not worth a $2 snack from the snack bar! and when I refused she shook her shoulder as if she is telling me do whatever you want! that was the weirdest apology I ever got from a manager. I was expecting a free breakfast or dinner at least! But rather she wanted to offer me $2 snack!! To also mention that we had to tolerate shutting down of the water for 2 hrs and at 1am the AC to act up. So in return she was expecting me to thank her for her apology of a snack from the bar!
What a little hidden gem! So clean, warm, and welcoming!! Great little bar/restaurant....with a fabulous outside area. We were served by Ders who was a complete doll. We were on our way to an Airbnb in Lake Hopatcong, NJ and this Tapestry by Hilton was a quick stop along the way from Philadelphia. We checked out, arrived at our Airbnb which was filthy dirty, left the Airbnb, and came back to this property!! We layed out by the pool, went back to the restaurant for a fabulous dinner, and were relieved we had such a nice place to come home to! Ivan was also such a kind and warm person. We parked our car in a really dumb place and then forgot about it because we were in a tizzy from our failed Airbnb situation and he was so super nice about it. I could not recommend this property more enthusiastically! Five stars!!
This hotel by far is the least in offering decent service in hospitality to their guesta. Staffs are not accommodating. The rooms aren't as clean as advertised. The queens beds are NOT by the balcony. No extra cots in the king rooms. Pool was closed. No complementary continental breakfast.Rooms: 1/5
Wow...I really appreciate the cleany and rennovated room and the team of hotel.We arrived at 5 am (cause flight deleted) and without any problems the staff give us the room in a short and quick time.Rooms: 5/5
Do NOT go to a tapestry Hilton hotel! They do not provide free breakfast, but rather a very expensive one with very little is provided. It took us almost an hour to get checked in. The pool did not work at all as advertised that it would be available. And when a couple of items were left in the room after we departed they refused to send them back to us at Their cost. Big price tag for very little service——regarding response from the owner NOT TRUE!!! I was referring to a complimentary breakfast and no! One was NOT provided. And we unquestionably waited 45 min to an hour to get our room! And the pool was out of order don’t gaslight customers!! Also your staff refused to send belongings we left there at YOUR EXPENSE!!! Stop being untruthful! And you get in touch with me if you want to talk you have my number but I have NO DIRECT NUMBER TO YOU!!! Since the last edit I had a very nice conversation with Scott McArthur the manager Thank you so much for making good and also taking care of sending me my things Due to your pleasant demeanor, professionalism, and willingness to help at this point I would consider returning to your Hilton and even frequenting others. Thanks again Scott! ?