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Contribuisci feedbackAbsolute disgrace of a place, ordered food and wanted to change order and got cheeky out his head on the phone. Got my scran and there was a fat greeny chilling in the middle of my chicken.Would give them -1/5Truely utterly disgusting to the human race Would of been better scraning my dogs food to be Anne frank
In the CODVID-19 situation we are in we can obviously understand that delivery services are really busy right know, but all you want as a customer is good food and good communication. We did not get either.Ordered via justeat at 18.30 ish with a recommended delivery time of 19.25. Called Frankie’s for an update at 19.47, 20.15 and 20.36 for updates and was told each time the delivery was on its way.The delivery arrived at 21.00 and all food was cold. The chips also contained plastic-y material and a black hair (both showed in attached photo).We have raised this with Frankie’s directly via phone call the same evening and was told we would get no refund but could get a discount on future orders. We have ordered from Frankie’s previously but after this experience will not be ordering from them in future, so this discount is pointless.Again want to reiterate, we understand the high volume Frankie’s must be receiving at the moment, but do not expect inedible food with no refund.
Two weeks ago I made a order through JUST EAT, the delivery was estimated 45-60 minutes! The food turned up two hours later FREEZING cold. The pizza was hard as a brick the chicken all stook together, completely unedible. I called the shop and asked them to pick the order up as I was not able to eat it. The customer service was disturbing they buttoned the call twice then finally said the delivery driver was on his way to pick up the UNTOUCHED order and give my my money back. I waited a hour and a half for someone to turn up and nobody did at this point it was 11:40pm. So i called the shop once more and they taken down my details and stated that a manager will be in contact. 2 weeks have passed I made a couple more frustrating calls to this scam of a 'restaurant ' and nobody had contacted me. Disgusting avoid at all costs!
Give Frankie a bell last night when I was starving, took nearly 3 hours to come, I could have fell down a grid at this point. Gets back on the phone to ask frankie we’re my donner kebab chicken strips and wedges were and he was like the drivers on his way all 5 times I belled him. Food was hot when it finally got here like but I think the driver must have took a shortcut through Yemen for it to take 3 hours! The donner kebab didn’t even have any lotta bread on it an my arse has been pulling tongues all day dodgy scran gaff that
Really fancied fried chicken but tired of disappointing food from KFC. Gave Frankies a go.... WOW!!!! Amazing. Delivered early food excellent will definitely be ordering my fried chicken from Frankies again