Mcdonald's - Warwick

Today we had a phenomenal experience at McDonald’s because of an employee by the name of Ma’Niya. She was friendly, patient, accommodating, knowledgeable of the menu and even brought us our coffee. McDonald’s needs more employees like Ma’Niya!!

Slow and rude people. They can not get orders right.

Everything I have been here the food has been great.

This McDonald's in Warwick is probably the worst. The order accuracy is consistently poor, with missing items and long wait times at the drive-thru, even during off-peak hours. During one visit, my son's cheeseburger arrived without any meat. When I went back to speak to a manager about this issue, a manager on the night shift, who appeared to be a teenager or young adult, argued with me instead of resolving the situation. He was not wearing any name tags that I could see, and he refused to give me his name when I asked after he was of no help at all. He was very rude and unempathetic to the fact that the cheeseburger was for my child, who was visibly upset by then, as he was looking forward to having McDonald's for dinner. This lack of professionalism and empathy was disheartening, especially considering the circumstances. Customer service is pivotal, and every interaction should be respectful and understanding, irrespective of the challenges of a fast-food setting. While I do not agree with the customer always being right, sadly, it most certainly isn't the case at all times. However, I do believe there is a way to speak to somebody and handle a situation, and his way was just not appropriate. As somebody in any kind of management role should know and be trained on how to treat others in a professional manner at all times. After all, your employees' work quality and work ethics are reflective of your own as a manager.

Good McDonald's are hard to find. Very busy. Also very quick. The decor can use some updating.