Potbelly Sandwich Shop - Washington DC

I really adore this place, and my favorite item on the menu is their sugar cookies.

I placed an online order but didn’t receive any updates through DoorDash, the delivery service. So, I decided to call the restaurant to check on the status. They informed me that someone had picked up the order but it was never delivered. The restaurant was very accommodating and offered to remake my order for delivery. The customer service was straightforward and incredibly helpful. If possible, I would recommend going in-store or opting for pickup. I only chose delivery due to the rising COVID cases.