Pizza Hut - Watauga

I checked in for my curbside order at the time it said it would be ready. I saw an employee talking to a guy, so I wasn’t sure if he was ordering so I gave it a minute. I waited in my car for over 10 minutes, and the employee looked at me several times, but never came out with my food. Then I believe her daughter went in and they were all hanging out, so I finally got out of my car and she pulled my pizza out of the warmer. It had been ready the entire time I was there waiting outside but she was too busy hanging out to bring my pizza to me.

Was alrightDietary restrictions: Don’t do dietParking: Parking too small

Worst customer service experience ever. The store attempted to deliver our order via Doordash. Supposedly, the order was delivered to us, as communicated by Doordash or the Pizza Hut app or both. However, the order was never delivered. We tried to contact the Doordash driver but he never responded by text or phone call. Then, we tried to contact the store, but when you call the store, you are actually calling a call center. The call center rep tried to transfer us to the store, but we ended up back at the call center about 4-5 times. Come to find out, the store 's phone was either disconnected or wasn 't working. We finally got a Pizza Hut customer service rep (not from the actual store, another call center instead) to issue us a refund. Horrible customer experience, with no pizza to show for it. They can do better.

We placed on order online through Pizza Hut's website the day before our son's class party specifically because they opened at 10:30 and we were on a time crunch to be there at 11am. We arrived at 10:45 and they didn't even have a record of our order. So now we are going to be late and the entire class will not have their pizza on time. Unbelievable. So beware when ordering online through this place.

Farming out deliveries to Doordash and offshoring customer support, nice. Puts on $YUM.