Mcdonald's - Waterford

The service at this restaurant is terrible, the employees are clueless and the manager is just as lost.

I had to write this review. I always choose to visit this McDonald's location during my travels and I feel it's time to show my appreciation. Out of the four McDonald's locations I frequent, I make a point to choose this one whenever possible. The manager on duty, Princess (as she introduced herself), is fantastic! She remembers my order and customizes it perfectly every time. I've even seen her train other employees on how to make substitutions at the register. She is a valuable asset to the team and genuinely cares about the performance of the restaurant. The food is good, prepared correctly, and follows instructions. The location is convenient as it is situated inside Walmart, but I'm not sure if I plan my McDonald's visits around Walmart or my Walmart visits around this McDonald's. Either way, it is a reliable choice.

This McDonald's operates like a well-oiled machine when it comes to making food.

Ordered a double cheeseburger and a ice water sat down and found out I was charged for a large Coke went back for a refund and was told flat-out no by the young man behind the counter when I told him if I knew I was being charged for a tap water I would have not asked for it finally the manager who was standing right next to him shows him how to give me a refund and then got extremely rude because I left the ice water on the counter and started yelling at me in front of the whole restaurant who happened to look like a 10 year old who can't make up her mind on what color hair she wants I won't be returning

They messed up my order and when I brought it to the managers attention with amazing tattoos, she told me to keep the sandwhich, ran in the back and quickly re-made it her self and gave me a medium fresh fry to go with it.