Taco Bell - Waterloo

I love taco bell. this place makes me hate, literally! we went there during the week, no one was on the parking lot except two employees on break. I know what you think, fast service right?! no! now stop that positive things have happened, a star review here . we have been clean, full and ignored. After 2 minutes we will be told a minute. after 10 minutes a girl came to us and said you had to wait. I said we were going. then went back today and coveted it. we are told again that we had to wait. this time 5 minutes and we ordered everything in order, except the manager was the drive thru and filiale, but it was full staff. Anyway, my eating was burned, actually burned but everything there, so bonus? will not be back to this place and if the owner was intelligent, they would be restful and retrained.

I had ordered bean box and specifically asked them twice while picking up my food. I took two bites of one of the items and it was beef. I am a pure vegetarian and these people made me eat meat. They are not even picking up my phone. This is very irresponsible of the employees. This led to me puking for a long time. Action needs to be taken against the person who made and served me this food. And give me a refund for my item. I am really agitated and I really hope no one else needs to face it.

Managers such as Joe should wear appropriate work entire that identify themselves as an employee of the Taco Bell franchise and not tight black T shirts with no way to identify themselves. Additionally, customers should not have a manager attempt tp bully them into purchasing what they do not wish to purchase.Nothing against the food, I 've been eating Taco Bell for at least the past 30 years. My issue is completely focused on the person identifying themselves as Joe. If you find yourself in a disagreement with him, make note it took 4 attempts to get him to commit to a Yes or No answer. He won 't answer direct questions but instead will reference store policy .The issue was simple, the menu has changed and my favorites are all gone. So I ordered new stuff without seeing the price, but when the order came to $37 for two people I asked them to cancel my request and I would come into the store to place a new order.I felt rushed outside and figured going inside where I could take my time from a distance was the best action. So my son and I agreed on a couple of the box meals, and then Joe started to call me out on the drive thru order, attempting to guilt me into buying it and stating it was store policy to prepare the meal within 2 minutes. I 've never complained when drive thru has taken more than 2 minutes or when they have missed items in my order. If I was aware at the time of going to Taco Bell there was some sort of running clock when you started to speak with th drive thru operator, then I would have gone directly into the store.Loosen up the muscle shirt Joe and wear some work appropriate attire and don 't call out paying customers because your team jump the order and started preparing it before everything was confirmed.I like Taco bell, I just don 't care for Manager Joe.

I understand when places get busy it gets slow but this is ridiculous. There was less than 2 customers when I got to the store and by the time I got my order I didn’t even want it and there were over 10 other customers now in the store. As someone who works in the food industry this was ridiculous treatment. My partner was trying to order and was shushed while speaking. The drive thru was packed and being ignored. A woman came into complain after waiting with 3 others in drive thru no response. This service if you could even call it that was terrible. The owner should seriously consider restaffing.

I for some reason really like Taco Bell tacos,,, and this location gets them right,,, just like you have come to expect them. However having two restaurants in one makes the location a bit more disorganized than you'd maybe expect. Also the kitchen looks somewhat dirty. The staff also were seemingly having a personal argument,,, and this is not really something the customer I feel should have to see. Nonetheless good tacos.