Alteri's Italian American Market

I am from Watertown originally and now live in Allentown, PA. I LOVE Alteri 's sausage rolls. I wish I could give a better review, but what just happened has left me beyond frustrated...I called on Monday before Thanksgiving to order and pick-up 3 sausage rolls. I was told they were at capacity and couldn 't take anymore orders for the week. I asked about Friday; no. What about Saturday? I was told that should be doable. They open at 10am. I gave my name, phone number, confirmed 3 rolls and that they open at 10am.After leaving my mother 's house, which is a half an hour away, I had the inclination to call to make sure the rolls were ready. I was told they wouldn 't be ready until 1pm. What?! I asked why didn 't anyone bother to tell me this when I called on Monday and why didn 't anyone call me to tell me?! The girl said in the confusion, my phone number wasn 't written down. Really? And then they were so busy and backed up, the rolls won 't be ready until 1pm. OK, so give me someone else 's order and tell THEM you made a mistake because I called on Monday to order. Ma 'am, no mistake was made. Really?! You just told me my number wasn 't written down (but the girl on Monday DID ask and I assume write it) and now saying no mistake, so it sounds like back peddling to me. Forget it; I no longer want the order. My daughter is visiting for the holiday, leaves today to go back to Penn State, she leaves at 1pm and I 'm a half an hour away right now. So no, 1pm doesn 't work.The girl proceeds to say Haveaniceday (yes, all one word) and hangs up. Not sorry for the confusion. Not sorry your number wasn 't written down. Not offering ANY type of redemption. Nothing. Poor, poor customer service. This isn 't the first time the service hasn 't been great but, I loved the rolls so much I overlooked it. I may never go back.

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Best Italian bread! Love the familial environment!!

Clean and friendly staff, and never fail bread and rolls are the best in watertown