Fastrac - Watertown

I went there to 6/5 at 8:00 there was NO breakfast pizza and when I asked if they did something and I knew they didn't. The two cashiers didn't even see their phone and said no. I drove from Syracuse and expected breakfast pizza like the ones ever before. They must be the only people who work because they really sucked in as a worker. I hope it'll be better, but I guess I'm going somewhere else when I drive the Watertown.

Went in to grab a couple slices of pizza on my lunch break. I saw there were plastic crates in the way on the food counter. The lady put my slices in the box and instead of reaching around to hand it to me or simply just moving the crates out of the way like they 're supposed to be, she sets the box ON THE TOP corner of the crate, where it then flips off onto the counter and both of my slices came out and splatted face down. She just goes sorry my hand slipped very rudely and turned away, leaving me to literally pick my slices off the counter and put them back in the box in front of a bunch of people. Talk about degrading. Then i get to the counter and set my box down, the cashier just stared at me. Mind you there is a line of people to the door waiting to check out. She then goes is there two in there and I 'm like yes...as if you didnt see me have to put them back in my box with my hands from the counter...told her i didnt need my receipt after i swiped my card but still stood there like a deer in the headlights and held it in her hand until I took it. I love the night crew ladies, they 're incredible. But your day shift needs A LOT of work in common courtesy and manners. The lady working the food had black hair, couldn 't see if she had a name tag. The cashier I believe was Christina. They act like they absolutely hate their lives and I get it, you work at a gas station, but some empathy goes a long way. I don 't even write reviews, but at that point I was beyond livid. A man standing by the food witnessed the whole thing and also shooked his head in unison with me as I walked out.

Stopped in to put air in our tires which was free! Thank you! Air station in great working order! Men's room was spotless. The coffee was fresh and the coffee/tea station was immaculate. Clearly someone pays attention to cleanliness which we appreciate very much. We will be back on our next trip to Watertown.

Unpleasant experience at the cash register. The staff really wanted to argue with me about the name of a cigarette pack. I was tired and just wanted to be done with my visit. I won't be returning. The service was simply rude and unfriendly.

I want to commend the young woman who was working the register today between 5:20 and 5:30. She handled a line of customers at the door by efficiently ringing up two registers at once. Meanwhile, another girl in a gray truck with North Carolina plates was sitting right next to my car, laughing and joking with a guy who was visiting her instead of being inside the store where she should have been working. The dedication and effort you put into your job are truly impressive! I hope you receive more recognition for your hard work, as you certainly deserve it!