Taco Bell - Wayland

Incredibly slow service, drive thru started working on the next order and just sent me to mobile pickup, waited for so long while workers stood outside and smoked. order was dropped after being made and had to wait even longer. extremely disappointed with this location.

The last few times coming to this location the staff is beyond horrible. Waited 45+ minutes while they had five workers on line and 1 person on window and counter make it make sense) I placed a mobile order and was charged, they told me they didn’t get it after I verified the address was correct they simply said”well i don’t know what you want me to do about it” every staff member had a pair of AirPods in which to me in place where high communication is a necessity should be unacceptable) one other customer waited longer than we did and they forgot his beverage cup 2 employees walked by him and ignored while engaging in off topic conversation with other employees) on top of it they threw everything across the counter. My apologies for “karening” out but when is enough enough?

In my experience, the employees are either hilarious or professional, and sometimes both. I am a drive-thru only customer, but quality seems to be consistent whether it is afternoon or near midnight. I am glad they are here.

Food was made accurately and the drive through worker was

I have been waiting for 45 mins in dine in and still haven't gotten our food they are only waiting on drive thruUpdate we waited an hour and 10 mins after 10 ish people walked out or asked for a refund my friends I was with both got there food and they then realized my order was canceled and Zachary offered us all a refund but he definitely needs to work on his customers service and waiting on people inside not just the drive through next time close inside if you can't wait on people