Nando's - Welwyn Hatfield

We were given incorrect food, were assured the correct food would be sent but it never arrived. Shameful experience, we will not be returning.

In today's society, with the aftermath of COVID, many restaurants are now requiring customers to order at the table. At Nando's, customers must scan a QR code on the table to place and pay for their order, which can be a complicated and cumbersome process. It also involves creating a Nando's account, with no option to checkout as a guest. Unfortunately, during my visit, there were no offers for drink refills or sauce options. The food, once a standout, now seems mediocre. Nando's has lost its former charm and quality. Additionally, the requirement to open a Nando's account to order food seems unnecessary.

The fries were soggy and the chicken was overcooked, lacking seasoning and flavor. It was disappointing and we will be trying a different restaurant in St Albans next time. We don't often get takeout, so it was a letdown that our family's meal was so disappointing.

I’ve been to this Nando’s multiple times. In the past they have been a bit on and off with the food (Slimy chicken). However the foods back to normal, with excellent organisation when it comes to health and safety with Covid 19. It takes a while to get a seat in the restaurant, but I really like the fact you can order from your table.

Excellent service, good food, social distancing with the Covid safe measures spot on. Thoroughly enjoyed the visit.