Papa John's Pizza - West Chester

The order was promptly ready for pickup. The pizza was made exactly as ordered. The staff, both over the phone and in person, were friendly and accommodating. Overall, no issues whatsoever.

I had enough with this restaurant. I used reward points to order a pizza, but it arrived almost an hour late. The delivery person claimed it wasn't cold, but I should have refused it. The driver suggested putting it in the microwave if it was cold, which I found unacceptable. Despite wasting points, $11 on the delivery charge, additional toppings, and a tip, the pizza was cold. The restaurant offered a discounted two-topping large pizza as compensation, but later emailed a special for two large two-topping pizzas for $8 each. Papa John's seems to think it's fine to deliver late and cold pizza and then try to make up for it with a cheap offer. I can overlook the occasional mistake, but I won't tolerate such poor customer service from a restaurant that undervalues its customers.

I just thought it would be a joke after April fools day but no. it was legit.. I placed an order online for pick up at 3:45pm for my nephews bday. I get a call at 3:15pm from Papa Johns stating they had no Garlic Knots. No cheesesticks... no meatballs. no Roni papa bites(new item).. and that he would refund my money back?? This person didn't even try to offer something else in the menu...little disappointed since they waited last minute to cancel my order and I had to drive 30 min out of my way to get my nephew his Garlic knots and cheesesticks because that's all he eats(autistic) and it was his Bday.. I will NOT support this local Papa John anymore..

Never had a problem until one evening when I ordered delivery. I made sure to do contactless, and leave at door without ringing bell/knocking as it was midnight! The delivery person ignores this and rings the bell. After standing there they bang on the door waking everyone up. The driver doesn’t leave and keeps banging. Worst thing to possibly happen! Never ordering from here again.

We ordered buffalo wings and a pizza. Received wings with no sauce, just plain chicken. At $24.00 for 16 small wings and they can't even get it right. How hard is it.Then try calling to get resolution. No local numbers, you are sent to maze of corporate menus and commercials.Never again. I have already deleted the app from my phone.