El Pollo Loco - West Covina

I had their birria quesadilla. It's my personal opinion to have more avacados but to each their own.

I Came In Today And The Cashier Tomas Took Care Of Me, He Deserves A Raise! He Was On Cashier, Prepping Food, And Grilling Chicken. Such A Hardworking Guy

Horrible customer service got no order right I ask for 2 Brec Burritos no rice extra beans. They repeated the order perfectly beans n cheese Burrito great I came home there were about 3 whole beans all rice no cheese in one of the burritos and when I said, thank you got the order I got a dirty look I will never go there any more they should go a whole new staff really bad service it totally suck not worth a penny or my time.. Anthony

This is one of the worst El Pollo Locos in the area. I was here yesterday and everything they had was chickens. You couldn't order anything else. I came to lunch today, and people waited 15 minutes for pickups. On several occasions I did not get any utensils in the drive thru, or said that they were made of almost everything you can imagine (e.g. chips, salsa, chicken, big cups etc., etc.). .

Rice is hard and the service is not so great today.