Hilo Volcano Grill - West Covina

Greedy. This is a few weeks late BUT I wanted to mention the bad service and distasteful business this place does. The place ran out of white rice and the only option was brown rice (which costs more) they charged us for the brown rice, even though we didn 't want it and it wasn 't our fault they ran out of white rice. What made matters worse is that the employee tried to advocate for us not to be charged but the OWNER, greedily said charge them for it, charge them! BS !!!!! Do better business

Let's just say the customer service is terrible. When I ordered my food the guy there acted liked he couldn't hear me. I had to repeat myself numerous times. Then when my food was done he did not even tell me. I asked for sauce and he just kept pointing to it instead of communicating to me like an adult. I don't like to make racist claims however as a black/mixed women did feel like I was treated differently. When I told him I did not appreciate his customer service he said it's only him and was very rude certainly not an excuse to treat paying customers poorly. I definitely won't be going back.

I ordered through Uber Eats. All I can say is the food is disgusting. Heavily salted, burned yet cold in the middle. This owner is so greedy that they couldn't even put my items in sustainable packaging. It was a mess!! The coke tasted like dish water. I asked UberEats for my money back. I will never order again from this place.

The guy here is so rude. I came a second time to see if maybe it was just a bad day but no he is terrible. Gives attitude and makes you repeat yourself more than 3 times. Secondly the place is disgusting it’s so dirty. Boxes all over the kitchen area countertops filthy and the containers for the sauces tossed all over the bin with us super unsanitary. How is this place still so popular and running. Never returning to this place.

Unclean and noisy, few tables. This restaurant was very noisy when I walked in. The cook was vacuuming the floor in the middle of the cooking. Plus, the dining area had only three tables. There were no customers inside eating. The food was oily and greasy. Plus, the cooking environment was not clean. The dining area was not tidy and inviting. If you order take-out food, I will really worry about the cleanness of the food and how healthy are those quality of meats.