Holiday Inn Express Suites West Long Branch Eatontown, An Ihg

Super clean, has that new smell. Check in took 2 minutes. Continental breakfast was actually great. Only reason for 4 stars is the pool 's visible water quality did not look inviting while open.Rooms: 5/5

We ended up here for one night because there was literally nothing else within a reasonable price range that wasn't super sketchy/crawling in bedbugs and black mold. The one night cost us $330. We weren't looking for much other than a clean room, a TV, and a comfortable bed since we were going to be at a wedding and not actually in the room for very long. After arriving back from the wedding, we were surprised to hear music still playing through speakers throughout the hallway on our floor in the early hours of the morning. I went down to the front desk to complain that it was hard to sleep when the music was audible from our room and the woman I spoke with said there was nothing she could do and apologized. Why is it necessary to play music at 3am in the hallway of a hotel where your sleeping guests can hear it? And why can't you turn it off?

Booked online for a one night stay for a funeral service. Booking was easy, check in was quick. There was a glitch in their computers so we had to fill out some things manually but it wasn’t a big deal. Liam, staff at check in was very nice and friendly! The room was clean, bed was comfy, breakfast was very good and so many options, parking was ample, and the location was exactly what we needed. No complaints at all.

TRISTIN at the front desk was really great. Welcoming, professional, helpful and just n nice guy. He went out of his way to make our stay an enjoyable one.It was perfect for my family and me when we went visited a college nearby. Added a coupe of days to our trip and went three different beaches, which were sooooo close to the hotel (5 to 15 minute drive depending on which beach we went to).The free breakfast, water and cookies was a nice touch too (but I think we ate too many cookies).

Gave this hotel 3 times to make right. With not many choices to stay at. While visiting someone in the hospital and not wanting to pay more then $300 I don't even want to pay $240 a night!! We stayed here as it was really late one night and hated that they only had one room suite left for $240 I was told to go outside and find my HIG number by just downloading the app 30 mins later I finally got somewhere. I just don't understand why the hotel wasn't able to look up with my phone number. Bed was clean and comfortable but that night it was still cold out and the heat ac didn't work inside the bedroom only in the living room side. Bathroom floor wasn't cleaned at all Shower didn't work as the knob just keeps going in circles so cold shower it was. No extra K-pods or cups for coffee I had emailed about this stay and only received they would look into it. A month later I have to stay in town again thought I would try and book ahead of time for a better well prepared room. Again beds are cleaned but that's where it ends. No wrapped cups for coffee only one pack of sugar stir Coffee rings on night stands and sticky on counters, bathroom floor wasn't cleaned or mirror TP left in toilet Hair and gross towels hung up as if it was a fresh towel here's a picture) I understand hair in towels but I would think as your hang them up your would see long a black hair. Again spoke to front desk and was told they would take care of it and let management know. Breakfast is Good with your usual stuff bacon , sausage, eggs, biscuits, sticky buns , pancakes , cereal, milk, yogurt and fruit. As things happen in life we had to extend our stay and had already checked out of the room. Later after evening My husband went inside to book the room and was told fully book no rooms at all. Well I had seen online there are rooms so I just booked and walked right back in within 3 mins and got a room Ok so they do save rooms for online good for us. At this point I don't care about rewards numbers just let me sleep. Get to the room and I was able to push door open no key needed I tried to close door and doesn't work at all The bolt look doesn't work either So now I can't lock the door and knowing their fully booked I can't change rooms. Leaving the room and trying to close lock the door takes a few try's and locks if you slam it hard enough. Sorry neighbors! The front desk did send someone up to look at door but only seen it works if you close from the outside of room Again can't lock myself inside for the night. I was told they could give me a free stay for the following night but that doesn't work out for me. This room shouldn't be able to book and the tub should be bleached real well as the corners were filled with mold and so was the soap dispenser That makes three stays and something wrong in each one. Again the beds are all white and cleaned sheets would be nice to have an extra blanket for the thin blooded people.