Arby's - West Virginia

When we got here we are in. There was a poor older lady waiting at the counter for her food. We waited for nearly 10 minutes for them to even ask us if we have been helped. They were too busy talking in the back to even pay attention to who walked through the door. We had to ask again for sauces and napkins. This place is very dirty as my pictures will show. I def. Did not ring the bell.

Food is consistently excellent. Especially the Pecan Chicken salad sandwich. Staff is in constant flux so sometimes a new member seems confused, but we still get the right order.

5 people working. At the time I was there they were not busy. But the wait was long. I was dining. The dining area was filthy. No napkins and only a few straws and kids. When we finally got our food the fries were cold. Also, I asked for sauce and napkins at the time of ordering and they didn't put it in the bag. Which we were dining in so a little unsure why we got a bag. I asked the lady working up front which she looked like she had management attire on, she ignores me and just turned her bac … – show

The food was very advantage, nothing special. Customer service was about the same… No hurry, no care in the world

Pulled up to drive thru and waited for 10 minutes, thought maybe they had closed even though it was only 5, pulled around and went inside, lady was behind the counter said hi and walked off like it was a self order kiosk. Waited for a while and started this review and was about to leave when someone else came from the meat cutter and asked if i had been helped yet. Overall my wait for the mess of a sandwich wasnt worth it