Pizza Hut - Westbrook

While it may seem unusual to award a five-star rating to a fast food chain, the exceptional service I experienced recently truly exceeded expectations. One shouldn't judge too quickly...

The service at this restaurant is horrible. The food was dirty and cold. I ordered take-out and had to wait for 10 minutes for someone to assist me when I arrived because no one was at the counter. It was a very disappointing experience.

I understand that some restaurant reviews are simply brief and personal, and I typically try to be understanding. However, this particular experience was quite negative overall. Here are the reasons why: