Olive Garden Westbury

I had a truly awful experience at this corporate chain restaurant. I stopped in for a quick lunch while running errands and ordered soup and salad. Surprisingly, this seemed to be too little to warrant any attention from our server. After sitting there for 15 minutes, awkwardly glancing at my friend while our server chatted with other staff and customers, I was so frustrated that I decided to leave. I didn't realize that simply ordering something off the menu would make us feel ignored and unwelcome. We weren't making any unreasonable demands—just requesting some water, soup, and bread at the same time, as we're pretty low-maintenance diners. This wasn't my first poor experience at this location, but my friend wanted soup, so I gave it another shot. Unfortunately, I left feeling let down, and not just by the food.

7/29/23 For Olive Garden 1246 Old Country road Westbury NY. It's okay if you just want to fill your stomach and you are starving. Appetizers are decent but the entrees are not exactly what I would call Italian food. Drinks are good and service is as well. Maybe for someone that's never actually had Italian food and doesn't know any better it's fine. But at best the sauce is like ketchup. The most simple of dishes like a chicken parmigiana leave much to be desired. It's like getting a chicken parmigiana sandwich at Burger King. Overall the place serves its purpose which is to serve the masses. You can have an enjoyable evening going with a group of friends. Just go with reasonable expectations. Not winning any culinary awards but it's not supposed to.

THOMAS, by far the best waiter here. I’ve been here a couple times and it always decent except for last week I had a waiter who was barely attentive and didn’t even introduce herself. Thomas on the other hand greeted me and my girlfriend with a smile, introduced himself and made the experience feel personal and comfortable. He was very attentive always making sure we were okay on refill and making sure we enjoyed the food. 10 out 10 server right there. Smooth as ice props to him!

We celebrated our boss's last day at work at this restaurant.

The food and service were excellent. However, the ventilation and air conditioning could use some improvement.