Chipotle Mexican Grill - Westlake

We didn't do that. Worst Chipotle I? ve had ever won?t be soon Chipotle

We stayed at Chipotle Westlake on Saturday 10/22/22. There was a blonde girl with heavy black eye that worked the first station. She refused to talk to customers. I asked her a question, and she gave this wide instantaneous creepy star and began to show things that do not concern the question. She pretended she could not speak, but would talk to other employees. It was extremely rude and inefficient. Terrible experience without speaking, it took forever to make the food.

Absolutely terrible service. I HATE to complain I was in customer service for over 15 years I understand what it?s like to be busy. This was an online order for pick up. When I got there it was busy at the pick up counter (this is the first chipotle I?ve seen in this area that doesn?t put orders on the pick up shelf instead they keep them behind the counter) I have a 30 minute lunch break and only work 6 minutes away. I ordered CHIPS AND QUESO !!! My pick up time was 12:00 I got there at 12:03 and the line or pick up was longer than usual , there were probably 7 people waiting in front of me. When someone finally asked me my name at 12:10 I told them my name and they said it was not finished which was weird since the line wasnt too long to order in the store but I still waited patiently. i noticed door dashers with much longer orders whose pick up time was after mine began getting their order. at 12:20 im officially annoyed, the girls at the counter began giving away free drinks I said no thank you because I had just bought a drink with my order. I finally decided to get back in like and check to see if my chips queso were ready, and to my surprise a worker let me know that my cold food had been sitting on the counter the entire time. I notice my soft drink was not with my order so I go up to the counter I request my soft drink and I noticed I did not order it on the app like I had thought (my mistake entirely) The girl at counter proceeds to tell me I have to get back in line to get my drink. I ended up saying forget it left. I let my coworkers know not to order at chipotle in Westlake today since they are too busy to give semi decent Customer service. Like I said, I genuinely am not someone that complains but it is very upsetting to wait that long because someone could not check my order. Now, I am returning to work with cold food and am extremely late. I don?t want anything from this horrible experience except for this issue to be fixed in the future. I would be ashamed if this was my staff running my business.

Love this Chipotle! The staff here are great! They always take great care in preparing my meal. Always friendly and pleasant even when the line is out the door and online order pick up is four people deep. I always feel valued when I?m here. Thank you Westlake Chipotle for keeping a positive attitude amidst all the negativity around now.

Our 2yo didn?t appreciate the molded piece of brownish orange fruit you put in her bag. Whoever thought this was ok should be ashamed. Really, I?ll should bring it back and ask the manager eat it. Disgusting!