Hollywood Burger - Westlake

Regular visitor here. Something is different. The grilled chicken sandwich which I always order was not good. It seemed cooked throughout but had a taste and smell of raw chicken. I could not eat it. The side salad was also all white iceberg with one carrot slice. This is not the same Hollywood burger. New ownership? Will try again in a few weeks to see if it gets better.

This place is like an episode of Seinfeld. Staff has a very rudimentary grasp of English and ordering is a challenge. Everything severed on Styrofoam and utensils are of the cheapest grade the knives bend in half cutting lettuce in the salad. The salads were large and my chicken Caesar was okay. My partner ordered a chef salad with ranch and it came with tartar sauce on it as a dressing. She took it back to where they shout out the order numbers in some Asian tongue and was told after some linguistic gymnastics to get back in the order line. When she got to the front of the line that lady handed her two packs of ranch it took her another 2 minutes to translate that the salad already had tartar sauce mixed in. Finally it was determined that they would replace the salad with the parting comment of "day do look alike you know '. Never an apology.... I think they survive on the principle of 'captive audience '.

My son and I came here for dinner he ordered a burger and I ordered the bulgogi. We were pleasantly surprised with the portion size and the taste. The Bulgogi was seasoned so well and cut to perfection. The burger was seasoned well and the bun was toasted nice and buttery. I would definitely recommend!

When looking to satisfy my cravings in areas (that I 'm not too familiar with) I always turn to yelp and filter by distance and ratings. Thankfully, yelp pointed me in the direction of what I would refer to as a hole in the wall. In arriving at the front counter, I made sure to inform the lady that I needed a moment to look over the menu because I had never been there before. After looking over the menu, I decided to just inform her of what exactly it was that I was looking for and she was very helpful and patient. Needless to say, I was very satisfied with my meal. Now, I don 't know if the ticket correctly reflected her name but, for what it 's worth, Thank You very much for your help and assistance Ms. Crystal J! As for the atmosphere, it was very relaxing and peaceful and I will definitely be back! If anyone is looking for a great, fresh burger and a calm lunch break, ya 'll should definitely give them a visit!

Good Food Friendly owners Great Service Clean restaurant