Whole Foods Market Wheaton

I'm really confused by my experience. My sisters and I went to try the viral Brown Butter Cookie Latte. When I approached the cashier, I simply asked if they still had it. The worker, whose name I think was something like Cheyenne, was unexpectedly rude. She responded in a soft, irritated tone, asking if I wanted anything else. We were shocked because just moments before, she had been laughing and cheerful with another customer. Her straight face and monotone voice threw us off completely. We really have no idea why she treated us that way. On a positive note, the latte was delicious, which is why I'm giving the review one star. However, I don't think I'll be getting coffee or drinks there again—maybe just shopping.

I purchased a carrot cake, and I was very disappointed. There was way too much icing—the cake felt more like icing than anything else! I always believed that Whole Foods considered their customers' health in their offerings, so this was surprising. Unfortunately, I won't be buying this cake again. However, I do enjoy the other foods at Whole Foods and really like the supermarket overall.

The restaurant has a spacious layout with plenty of parking available. However, the surrounding area can get quite busy with traffic. The prices are quite reasonable, and the cashiers are always friendly and very helpful. I particularly enjoy the hot food options and salad bar for lunch. I often come here for both groceries and lunch, as it allows me to accomplish two tasks at once. Additionally, it's a convenient spot for making Amazon returns.

Moments later, I received a voicemail saying she didn’t see me in the pickup area, even though I was the only car there! The message said she would wait a few minutes before restocking my items. So, I checked in again on my phone, but this time it gave me an error and nobody came out. I had to go inside to customer service, where my kids were waiting in the car with their grandmother. The teenager at the customer service desk barely listened to me and basically told me I was too late and that my order was likely being restocked. She didn’t ask for my name or try to stop the woman from putting my groceries away. It was incredibly frustrating. As I left, I voiced my displeasure about their ridiculous system. Once I got back to my car, I decided to call the manager. The same teenager answered, and I insisted on speaking to her superior. The manager, Sarah, finally got on the phone. I explained how poorly my order had been handled, and she said she needed to investigate before getting back to me. However, instead of her, someone else called me later and said they would deliver my items since they actually hadn’t been restocked at all. I didn’t buy it because I’d seen the woman putting my groceries away while I was in the store. After telling them I didn’t want a delivery, I was incredibly frustrated and wanted them to resolve the issue properly. Eventually, I managed to squeeze a $20 gift card out of them, but I was so upset I just said, “Forget it.” Their lack of empathy for customers is shocking. I really don’t know who they think they’re serving—perhaps they’re just sympathetic to produce and fine cheese. I will never use their curbside pickup again and will avoid this location from now on.

We enjoy visiting Whole Foods in Wheaton and make it a point to go there weekly for our groceries. However, I attempted to visit their coffee shop three times last week; one time it was closed, and on the other two occasions, the employee was consistently unfriendly and unwelcoming. While they serve good coffee, her rudeness has made me hesitant to return.