Osmow's Shawarma - Whitby

I was starving so i ordered one of those chicken shawarma wraps, i got half way through the wrap before i found a curly big hair in it, almost sure it was a pube, do not recommend unless you want to get a mouth full of pubes, by far one of the worst experiences. To make it worse my falafel had hair too, how hard is it to not get hair into your food. god i hate my life.

The customer service place is super clean and well organized food quality and presentation 100/ highly recommend .made my first visit worth it , manager super nice parson ?

Great service, and the food was really fresh and tasted great. Will be

The food at this restaurant is consistently excellent and the staff is always top-notch. I am a regular customer and have never been disappointed with my orders through Skip.

I 'd like to express my dissatisfaction with the service I received from the 3050 Garden ST Whitby, ON. I placed a sizeable order for delivery for myself and some coworkers on Sunday September 3rd, order #7010. The order arrived much later than it was supposed to as the store was having issues with their online ordering system apparently. I was only made aware of the food being late thanks to the 3rd party driver whom contacted me. Regardless, the food was delivered when it was ready. We noticed on unpacking our items that a Chicken Schwarma wrap was missing from the order. I contacted the store and first spoke to an employee who quickly passed me off to someone who identified themselves as a Manager. I explained the item was missing and was offered first offered to have the item prepared and I could come to the store to pick it up. I explained that I worked at a hospital and was unable to go to the store, hence ordering delivery initially. The Manager then changed his tune and advised me he remembered the order and that all the items were packed. I continued to explain numerous times that I was missing a wrap and seeking reimbursement, to which he continued to state I was wrong as he had packed the order himself. With continued back and forth about the missing item and his refusal to acknowledge a potential mistake having been made with the order, he then resorted to blaming the delivery guy, telling me that the delivery driver must have stolen the wrap from the order. I advised him at that time that the bags were secured with the sealed stickers and all appeared to be intact and untampered with. As I was becoming quite frustrated with the conversation, I asked how I could be reimbursed for the missed item. The Manager then advised me he would call me back later . I have never received a call back in regards to this issue.My main issues with this transaction are that the manager would not accept that an error could have occurred in packing my order and resorted to basically calling me a liar, then blaming the delivery driver for stealing the item in question. On top of that, one of my coworkers went without a lunch that day and we were out the cost of the wrap $15). Overall just very unhappy with this transaction and service. I should note that the food was quite good.