Massarella's - Wigan

I visited this restaurant for lunch for the first time on a spur-of-the-moment day off with a friend, and I absolutely adored the food. The atmosphere was also very welcoming! I would like to give a special shoutout to the ladies cleaning the tables (I think their names were Kath and Elle) and the gentleman behind the counter serving us, as their service was outstanding. I will definitely be returning and recommending this fantastic restaurant to my friends and family. Please pass along my praise to the staff - I have returned home a very satisfied woman xx

Not very covid friendly. Had to take two dirty cups back. Very disappointed. Won't be going back. Wasn't shown to a table. No personal information taken. Didn't know if tables were clean or not.

It starts with a long wait in a self service queue that would work better if they managed to separate it into 2 queues one for people who want a hot meal and one for those who just want coffee and cakes for whom the queue is just far too long. The cake selection itself is very poor. They also need to put some effort into cleaning the tables of detritus instead of leaving it piled up for lengthy periods. This all reflects poor management and organisation of resources.

Cafe was Quiet, called in for a cuppa and rest after visiting garden centre, and shopping outlets, Coffees were very good , hot, and the packets of shortbread biscuits we bought and shared were delicious. Clean , with comfy seating, large airy room . Not much food left, ie, scones cakes to have with coffee, maybe would try again at some time.

Looking forward to a pleasant lunch catching up with an old friend, I was disappointed to say the least with the burnt offering presented to me. Top slice of the toastie was clearly overdone but you don't want to ruin a rare lunch together by complaining, sending food back and then eating separately do you? It was only as I reluctantly tucked in that I realised the bottom slice, well hidden, was inedible. This should never have been served in the first place as blatantly obvious not fit for purpose. Price £5.30. I made my displeasure known to waiter when he was clearing away the offending slice but no apology, no offer of refund. Shan't be going again.