Fairfield Inn Suites By Marriott Wilkes-barre Scranton

Great stay! While looking for a room I found so many negative reviews. I know Covid has been hard on businesses and there were pictures to back a lot of the bad reviews up so I didn't have high hopes. I'm a loyal Marriott fan so I figured I'd fare the best with a Marriott hotel and I'm glad I did. Other than having an odd location behind another hotel, everything was great! The young lady at the front desk was very friendly and professional; the hotel was nice; the room was clean and modern so no complaints about anything there. The housekeeping staff only left one bar of soap so we had to use the same one from the sink for the shower but could have asked for another one. Breakfast items were well stocked and had a great variety. The only negative I had was that the gentleman who was helping there was cleaning the waffle maker and would then blow on it to get crumbs off not sanitary at all. Otherwise we were extremely happy with our stay, would recommend this hotel and will definitely stay here again if needed!

We arrived on a Fri morning at 9am after having to leave our previous hotel due to a truly horrible experience. Not only were they able to provide us a room for the next two days, they upgraded us to a suite we were able to get in right then at 9am. They even offered my family breakfast! This is the Marriott experience we've come to know love over the last 15 yrs of being rewards members. This saved our long weekend getaway and we still got the kids to the waterpark on time. Thanks a Mil Mercedes!!

Exceptional service by staff members. The staff was courteous, responsive and thoughtful in their engagement with visitors. Meta Nita, the Front Office Manager went over and beyond to ensure that all our( my husband I) needs were met. She made it her point of duty that we were given detailed description for best places to eat, shop, hike and local places to find the best deals!! Her professionalism, friendly demeanor, humility and knowledgeable assets and keen sense of humor, makes her such a valuable ambassador for Fairfield Inn Suites. Ms. Nita made our vacation a memorable and enjoyable stay !! Dawn Eroll

Marriott Hotels have always been a hallmark of excellence in every aspect of the hospitality experience. Some, however, take the customer service delivery to a whole new level. Fairfield Inn, Wilkes-Barre, is a sparkling jewel within the Marriott family that boasts a first rate staff and accommodations that earn them well deserved recognition. Thank you all for a memorable stay.

The staff is extremely polite and friendly, and helpful. Rooms are also very clean and comfortable. The breakfast was delicious! A good place to stay!