Hooked - Williamsville

We accepted the only available table at 6:15 on a Wednesday. When we arrived there was no hostess and after a few minutes the bartender told us to sit anywhere and a server would be with us shortly. There was NO ONE in the restaurant. Three people sitting at the bar and one employee at a table. We didn't understand why reservations were so limited. We sat for 20 minutes and no server came to our table so we left. Never to return.

My husband and I went for my birthday dinner last night. There was only 1 server working who was taking care of a private party in the back and the entire dining room. Needless to say the service was terrible but it was not the servers fault The food was mediocre at best. We tried a house salad and grouper fingers for an appetizer. They were just OK. My husband got the scallop risotto which was mediocre and overpriced. I ordered the shrimp and scallop scampi. The sauce tasted like garlic flavored dishwater and the grey color was unappealing. The scallops were cooked nicely but the shrimp was disappointing. There wasn’t a manager or anyone to help the poor server, who stated this was the second week of work and the other person who was scheduled, never showed up. I was so excited to try this restaurant but it was a huge disappointment. I do not recommend.

2.5 STARS for this place. Hotel folks: ORDER Red Lobster nearby, and you will get better mussels, better quality fish, and yes, better food. Food mostly sucked; overpriced seafood. It 's one of those places where you have to know what 's good (nothing is excellent). The hostess was responsive, but obviously overworked. They sent the SMALLEST plastic utensils with the bag of take out food to my hotel room. Don 't tip, because there 's a 20% gratuity included in the bill. I always tip 20%, and never less or more.3 STARS for the MUSSELS, which were nicely cooked with a watery, bland sauce. Small portion. The good: It 's OK.2 STARS for CHICKEN CAESAR SALAD, which included some giant chicken pieces, hearts of lettuce with burnt edges, Italian tasting vinegary Caesar dressing (not the nice creamy Caesar we all love), and commercial tasting croutons. Lame. The good: lots of chicken protein.2 STARS for FISH FRY, which is their fish and chips. The tartar sauce tasted store bought, fish tasted like any fried, re heated piece of white fish (not fresh tasting), and fries were just your common fries. No cocktail sauce or extra tartar (if you like their terrible tartar). The good: Big portion of both fish and fries that will fill you up.3 STARS for SALMON DISH, which had a piece of crisp (overcooked) but tasty salmon, butter like sauce that might go well with lobster, and your average rice and asparagrus on the side. Something you 'd get at a banquet. Way overpriced for the medium quality. THE GOOD: will provide you a healthy, simple meal.1 STAR for LAVA CAKE, which tasted like frozen bread microwaved to warmth, plus Hershey 's syrup poured into the middle; the vanilla ice cream was FREEZER BURNT and tasted gross. The GOOD: Did not finish it.

Great friendly people. Food was good. As a cook myself just a few suggestions. Little more salt on the steak and the burger was a bit sweet but other very good on everything else

We didn’t realize that the restaurant was 'under new management'. There were only two staff members working, both of whom were behind the bar. They were great, but the overall experience felt very disorganized. It would have been helpful to receive a warning about this change before we made our reservation or even before arriving.