Mr Chicken - Willoughby

The food did not meet expectations. The chicken was dry and lacking flavor, the beans were poorly seasoned, and the potatoes with gravy had a paste-like consistency that tasted artificial.

Their fried okra is absolutely the best, without a doubt. It never fails to satisfy my cravings. However, the person at the drive-thru was a bit rude and seemed like she didn’t want to be there.

I drove 20 minutes to pick up an online order. The woman at the drive-thru was nice, but I had to wait an additional 15 minutes for my order since the lobby was closed. Unfortunately, we did not receive all of our food. I called but got no answer. I'm very disappointed.

Stopped off at Mr Chicken for dinner and got two of the Wednesday Specials but I subbed the coleslaw for mac and cheese. The chicken, potatoes and biscuits were fine but the mac and cheese didn't taste right. It tasted like it sat under a lamp for toolong.

Customers BEWARE! Check your bag before you leave or your will be disappointed. The lack of customer service was mind blowing! No open greetings or closing we will not be returning! Staff need training in customer relations.