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Contribuisci feedbackI usually don’t complain or write reviews, but my experience at the Taco Bell in Northchase was so disappointing that I felt compelled to share. The drink machine was broken, there was no ice, and the drinks were warm and flat. We ended up waiting for 20 minutes only to receive cold food. Every time I visit this location, something is always wrong or takes too long, prompting me to leave frustrated. Goodbye, Taco Bell Northchase!
It took over half an hour for three items to be prepared: a grilled cheese burrito and two potato soft tacos. There were only five people in line. My coworker received his order first, and then three people who ordered after me got their meals before I did. The management and kitchen staff need to improve their order completion process. This has been the worst experience with time management I’ve encountered in any fast food restaurant.
If I could give this restaurant a zero, I would. I ordered a taco box, and the chalupa had only four small pieces of meat—I've got a photo to prove it. The fries were old and cold, and the Dorito taco was just cheese and lettuce—totally soggy. I tried calling four times but kept getting hung up on. I spent over $10, and you can bet I’ll be talking to the manager. I won’t be returning to this location.
Watched the staff tell an 85 year old woman to use the kiosk to order. It was all she could do to see the screen, much less understand how to use it. My wife was able to help her while the manager stood and watched. Taco Bell if you're reading this,not everyone likes your kiosk. The elderly and handicap have a HARD TIME navigating the menu. Please train your management teamto help those that need it, not just run them away from the register.
The culmination of my last couple times here has really given me a poor opinion on the management here. Orders and meats have been wrong multiple times for me, even when I am the only one in the drive through. Breakfast is advertised as being serveduntil 11 but often, they will not serve it after 10. I understand that the eggs take a while to cook, but to not even offer tomake them when I said I have time is just lazy.
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