Coffee#1 Malmesbury - Wiltshire

Dear Coffee#1 Head Office, the noisy chilled cabinet at your Malmesbury outlet is really getting on both mine and other customers nerves. It’s making a horrible loud rattling noise that drowns out both the chilled music and makes it difficult to hold a conversation. It’s been like this for ages . Your helpful and friendly staff have tried to get it fixed for months with no success. PLEASE replace it urgently!!

Thanks to the most amazing barista Niamh, this visit to Coffee #1 literally turned my day around. The kindness, compassion and level of service Niamh provided went well above any i have ever experienced in 25 years in hospitality, and her behaviour towards me and my little girl provided a memory that will stay with me for a lifetime. Thank you Niamh for literally making a difference just by being you. Coffee #1 are VERY lucky to have you.

Great iced coffee frappé and giant teacake. Friendly staff who brought my order over to my table as it was quiet. Much better than a lot of bigger chains.

Staff uncommunicative served milk in dirty pot. When asked for it to be changed no apology just poured milk into another pot without comment. Tables dirty and when some were reluctantly cleared they were not wiped clean. Staff looked unkempt loose hair and no aprons. Watched one member of staff touch her mouth, hair, nose and ear before then serving food. Observed another member of staff coughing over the serving area. Tea pot disgusting mocha was 5O% froth and poorly prepared. Serious staff training required . Will not be returning.

Was initially served by a lady who was abrupt and could tell she didn’t want to be there. Ordered a deluxe hot chocolate with hardly any chocolate in, just warm milk with cream on top. The coffee cake was stale and the noise from the chiller was off putting. Really need to sort out their staff with their customer service and their cakes. Also there is no disabled access, so a couple of customers were turned away as they couldn’t get in. Only saving grace was the coffee was nice.