The Swan - Winchester

Really great service and excellent food. Nothing was too much trouble and many gluten free options were available and all dietary requirements seemed to be no problem at all

Stopped by in the Xmas week while passing through. Early evening dinner. Fish n chips with two large pieces of fish. Beef and mushroom stew with dumplings. All very tasty, all large portions. Would visit again.

We booked in August for a stay of 2 nights in December. When booking we informed the hotel that one of our party was a coeliac and also repeated this when confirming our reservation. One of the reasons we chose The Swan was because the menus looked gluten free friendly. In this case gfo seems to stand for gluten free omission as opposed to gluten free option! At dinner the first night the gf fish offered was small, overcooked and looked as if it had been bought in. The desserts were gluten free if the gluten free products could be removed eg. ice cream but no brandy basket. At breakfast the sausage had to be omitted from the full English because it wasn’t gluten free, the gluten free toast was burnt on one side. There were no gf cereals available. The Christmas meal consisted of a risotto that was lovely but no sausage or stuffing with the main meal and a minuscule Christmas pudding. Next morning the breakfast came with one slice of gluten free toast. Apparently they needed to go to the Tesco Express if any more was needed. When all this was mentioned at reception the receptionist could only say that her gluten free friends had far worse service at other places. She also said that although it had been on our booking for several months the kitchen were not informed until the day of eating about dietary needs. All in all it was a very disappointing experience.

Everything excellent. Service, food, staff, friendly, atmosphere and price. Even though it was really busy we were so well looked after thank you

We organised a surprise leaving/emigration party for my mum this afternoon. Whilst having an amazing roast dinner with immediate family, friends set to decorating the dining room. When a few guests arrived at the wrong time with mum spotting them, Lino the manager was quick off the mark ushering them away to their ‘pretend’ table. Helen and her team made the most amazing cakes, Pip and Co were just so understanding and nothing was too much trouble. The food was traditional home cooked pub food, really tasty. We would highly recommend.