Caffe Nero - Windsor and Maidenhead

I can't believe I just paid £3.30 for less than half a cup of coffee. When I got to work and took the lid off, I was extremely disappointed with what I received. It was a complete waste of money.

I visited this restaurant in search of gluten-free options. I was disappointed to find that there were no fresh cakes or rolls available, especially considering the variety of vegan options on the menu. It seems like they are missing out on an opportunity by not offering gluten-free baked goods.

The coffee was delicious, but not necessarily unique to Caffe Nero. The tables were well maintained, but not thoroughly cleaned.

Thank you for taking me last minute inside. I don't remeber the name, but it was in Tuesday 18th of May at 5.30 p.m. I had a quick hot chocolate, which looked amazing with the whipped cream and sprinkles on top. I think it was a Polish blond woman.: You were busy, but very polite, fast and smiling. Will definitely come back.:

For the avoidance of doubt, this is the Caffè Nero in Windsor Royal Station (some of the pics posted are of the other Nero is Windsor) I visited this store on Friday morning. It was empty and there was a female member o staff behind the counter. She was busy ... looking at her phone ... it appeared a customer coming in was an inconvenience. She asked what I wanted but there was no warmth and no please or thank you. She also failed in the basic requirement of any coffee shop worker try for an upsell. Before I’d even left the counter with my drink she was straight back in her phone Note also no hand washing between playing with her phone and serving the customer I’d actually visited the Maidenhead branch earlier that day and generally get excellent service there I’ve mailed the feedback to Nero’s (the compliment and the complaint) and as yet, they’ve not responded Given so many hospitality workers have lost their jobs recently, perhaps the person I encountered at Windsor should give her job to someone who would make an effort ... she’d then have plenty of time to play with her phone