Little Caesars Pizza - Winter Haven

Tonight was my second trip to this store after moving to the area, to say I will not be back is a MASSIVE understatement. The first time I was there a few weeks ago I had to wait for well over 30 minutes after it said the pizza was ready. I can overlook that because the store was massively understaffed that night.Tonight, however, I can 't overlook incompetence and let it go. I ordered as I always have on the app and drove to the store. I ordered a deep dish pizza with beef and black olives. The timing of the order was much better than my previous visit and I got the pizza out of the delivery box thing. I got to the car and found that the pizza was beef and onion, not the beef and black olives which is what I had ordered. I went back into the store and gave it to a female employee, pointing out the mistake. I told her that I would be back, as I had another errand to run thinking that they would make another pizza. Apparently that was too large of an assumption.When I came back to the store after around 20 minutes and walked in, the female employee said that I left before they could ask me if I wanted the order remade. I honestly was speechless and didn 't know what to say. I asked her why she thought I saw I was coming back?? She just blankly stared at me and walked away.Then from the back I could hear a male yelling and screaming about the order. He was screaming that it was stupid for me to expect they would know to re-do the order. My wife and kids, who were sitting in the car, could see him through the windows flapping his arms around and screaming, I could only hear him. I hollered to the back that I wanted my money back, that I didn 't want them making any of my food.The male came around the corner and was nasty, asking me how were they supposed to know. I just told him I wanted my money back. At this point this male, named Malcom, asked if I had a receipt and I didn 't, I only had my order on my phone. I turned on the order and turned the phone so he could see it. He said, it says beef. I pointed out that it ALSO said black olives, yet the pizza had onions, did he see onions on the order? Again, he said, ..but the beef was correct on the pizza. I told him to give me my money back. At that point he began typing on the cash register and then handing me a receipt, saying it would be four or five days before it shows up on my debit card, which is fine.The purpose of this message is twofold. One is that my favorite pizzas is Little Ceasar 's and I 'm very disappointed at the fact that I 'm pretty sure I 've had my last one now that I have moved to a different part of Florida. I refuse to go anywhere that I am berated and talked to like trash by the staff, not going to happen. I also refuse to go to a place where the staff is truly that incompetent to not have and use a slice of common sense.This entire store really needs a long view from corporate and just DO BETTER.

Ehh.. no more 5$ hot n ready. Now they are $7. I understand but they should inform you if you ask for it. Over all it was pretty cheap a cheese,pep and a Supreme was $32.00.Parking: Kind of hard to get in and out of there

We got a perfect pepperoni hot 'n ready pizza, cooked through but not burnt.

I always have a good experience with little Caesars but this location in particular was a very bad experience for me. It was a Saturday night and I placed my order over the phone at 5pm. The worker told me it would be about 20 minutes. When I arrived to pick up my order, I was told it would be an additional 30 minutes due to them being backed up on orders but I decided to wait for it because I understand that things happen-until I overheard one of the workers in the shouting to another worker to skip around orders. I was very upset to hear that they were doing that but I did not say anything. I finally received my order at 6:20pm. Unbelievable and ridiculous. I don 't think I will be returning to that particular location for awhile. Skipping around orders is clearly not acceptable at all no matter what. Phone call orders are placed so the wait isn 't long. If I knew I was gonna have to wait over an hour for the pizza, I would 've just went on and ordered instead of calling in.

This time pizza wasn't that cooked like I used to get them.Service is friendly and fast.