Milan the restaurant - Wirral District

Despite the fact that the restaurant had closed weeks before our reservation was confirmed, it was impressive that we were not contacted about the closure. This speaks volumes about the reliability of your organization. I would definitely consider investing in your company. Bernie Jackson

Booking online for a father's day meal, but turned up in Milan to see a note stuck at the door, say 'closed to further announcement'. Small group of very competitive people outside with a ruined evening. At least, OpenTable should come into contact with restaurants to alleviate such events, otherwise, what is the point in using the service?

We had reserved a table at this restaurant to celebrate my daughter's engagement with some friends and were eagerly looking forward to it. However, when we arrived, we found the restaurant closed, with only a note on the door stating it was closed until further notice. I was extremely disappointed and embarrassed, especially since our friends had traveled to join us based on our recommendation. It was 8 p.m. on a Saturday night and everywhere else was fully booked. They had my contact information, so it would have been courteous for them to inform me of the closure. This lack of communication is unacceptable for a restaurant. We cannot recommend this establishment, as our plans for such a special occasion were ruined. No stars are deserved for this review.

Unfortunately our meal was cancelled at 1600 on the day our meal was booked, due to a gas leak on the premises. The restaurant rang us up and said we could be moved to their sister restaurant called The Manor. However there was an additional charge of £3.95 per person to our original £10.00 set meal at Milan. As if was so last minute we agreed to be moved to The Manor. I have been to The Manor previously and I really enjoyed the food there. We went to The Manor expecting great things. When we arrived nobody same over to us to greet us or check who we were? So I spoke to one of the waiters who appeared quite busy but he did listen to me when I told him we had arrived for a booking at 1900 and we were originally booked with Milan in West Kirby. We were told to take a seat and wait for someone to come over. It did not feel like our presence was very welcome at this point. We were given menus to browse and our drinks order was taken. Finally we sat down about 19.35. The food was very nice at The Manor, but the service from one of the male waiters was not very attentive. Both my friends were a bit upset by the way he spoke to them. I tried not to get too unsettled by it all and made light of it. It would be nice to attend Milan soon as I do prefer the service there and the food is usually splendid.

Disappointed with the quality of the Sunday roast. Service was unmanaged e.g. Tables being set up at 12 45 and wine glasses left on the table when no wine was ordered. Needs an experienced person to manage the service and good quality. Not value for money on this occasion.