Mcdonald's - Woking

I’ve been here a few times and received good and bad service. In the past I’ve made a table order in person at the till only to be forgotten. I’ve had wraps so badly made that they fall apart as soon as you open the box, incorrect orders and cold food. I have complained to head office before and they are not interested as this site is a franchise. Today was no better. Friendly staff serving but cold chips served in a carton that was half full, the wrong drink, a lukewarm wrap and no serviettes. The venue is located in the food court at the Peacocks Centre. It is bright and inviting with self service tills and seating inside and out. If you are technically challenged or prefer a personal service they still have a till. There are screens and tables to entertain the children. The toilets are the other side of the food court. Whilst the table I sat at could have had a wipe, it was generally clean and tidy. Don’t sit at the high tables by the entrance because you end up sharing your meal with the queue when they are busy!! I noticed they have replaced the plastic straws with thick paper straws. Big up McDonalds but they go soggy really fast. In their defence on this we are talking paper and liquid! At least they are trying. I will go for a quick meal but it’s not my stop off of choice and they do not address their shortcomings. The same issues occur over and over.

I had a disappointing experience at this restaurant. My burger was inconsistently warm and cold, and my vanilla milkshake had unexpected chocolate in it. When I complained about this, the manager, Pamela, seemed unconcerned and even found the situation amusing. Additionally, my friend's order was missing items. The lack of care and poor customer service exhibited by the staff was unacceptable. I will be sticking to the restaurant in Woking High Street from now on. I am concerned about the cleanliness standards and potential allergy risks at this location.

We are just having our regular Tuesday dinner here and witnessed a staff member named Richard entertaining a woman's two children while she placed her food order. He spent a good 10 minutes playing with the kids. Happy kids, happy mom, that's all I can say. I have to mention that the staff here are always friendly and helpful. They work hard but still manage to smile and are always willing to assist. Great job, guys!

Chips cooled no salt Diet Coke is actually full coke even when you ask for a fresh Diet Coke it’s still full Coke Wouldn’t recommended this macdonalds standards are low

I have been here many times but recently it has been mordernized. There are self service touchscreen machines to order your meal. You can only pay on a debit/credit card on these machines. Also, there is a counter where you can pay with cash. There is an option to get table service if you use the touchscreen machines. The walls and furniture are modern and stylish. There is a table with four tablets to play on or go online and there is another table that is interactive. The place itself is very clean with at least one member of staff checking if everything is in a clean state. The staff are very friendly and check if your meal is up to standard. There is a great variety of food and drink just like any other Mcdonalds. There is a breakfast menu available till 10:30am, we went before 9:00am. I tried the new bacon flatbread (breakfast menu) and it was tasty. However, I tried it again another day and it seemed a tiny bit undercooked and lukewarm.