Balti Mahal - Worcester

There are plenty of vegan choices available at this restaurant and the meals are of excellent quality.

The food was average and not worth the high prices. We were disappointed to discover that we were charged corkage fees for the wine we brought and opened ourselves. This was the first time we have encountered this at an Indian restaurant in Worcester. We believe this policy should be reconsidered if the restaurant wants customers to return. We will not be coming back.

If you plan on ordering from Balti Mahal, I would recommend placing your order a day in advance. I had to wait almost 2 hours for my food, and when I inquired about the wait time, the staff was quite rude. If the restaurant is not able to handle the number of orders they receive, they should stop accepting them.

We had a table booked for 7:15pm and to their credit, the staff allowed us to purchase drinks from a nearby place as we were a bit late. There were four of us and the restaurant was empty except for a couple at the table next to us. We opted to skip starters and were served poppadoms promptly. However, our main meals were not served until 9:15pm. Throughout the wait, the staff kept assuring us that our food would be ready "in 5 minutes", which turned out to be a lot longer. It was evident that they were prioritizing takeout orders over us. We considered leaving a few times and looking back, I'm surprised we didn't. It was disappointing because the food was good and we've had positive experiences at this restaurant in the past. Unfortunately, the service was extremely poor and we will not be returning.

We came in on a Saturday night for a birthday party, the waiter that welcomed us at the door was kind and always smiling. Food was good although the lamb chops were very very hard to chew, like when you forget your meat on the bbq and get hard. I personally didn't like the idea of serving plastic bottles of Evian water and unbranded ketchup from Aldi.