Zarraffa's Coffee Worongary

I went to worongary zaraffas yesterday, I get 2x coffees a day from zaraffas and I work up and down the coast so I just stop at the closest one.Usually the staff here are really friendly, but yesterday they made me the wrong drink, which was totally fine mistakes happen. So as the staff member went to pass me the cold drink I said 'oh no sorry, it 's the hot one not cold '. I 'd ordered a Masai white chocolate mocha quad shot. The staff member tutted and turned around almost like she was annoyed at me and no apology or anything.. it was totally bizarre. They them made me the correct drink and a different girl passed it to me, she never apologised for their mistake. The coffee honestly was not good and the coffee tasted burnt. When I got to the bottom of the drink the white chocolate syrup was all at the bottom, so it hadn 't even been stirred.Really disappointed.If you work in customer service it 's important to always be kind to customers, even if you 're not having a good day. I worked in hospitality for years and if my boss had seen me treat customers that way she would have had a very stern word with me.

Coffee the same everytime with a smile. ExcellentService: 5/5 Atmosphere: 5/5 …More

Easily my fave Zaffa 's out of the half dozen I frequent! The service is 1st rate always happy and willing and wanting to help with a positive and, I love being here and how can I bring a smile to your day too? attitude. My go to is an premium bean iced latte w/extra shot and an open club both of which are consistently divine! Love the location too from a convenience perspective. Ampol fuel right next door, Red Rooster, Coles, butchers, chemist, sushi/noodle store, bottle shop, several takeaway chains nearby from burgers to Thai, etc. So this store is a convenience and excellent customer service godsend. Cheers to Team Zaffa 's Worongary!

This was the best service I have ever received at any coffee store, ever. Such great, happy people. Thanks guys

Worongary will always handle themselves better than Nerang. Kinder, Faster, More accurate, Tastier and NEVER rude. SHOW MORE LOVE to your team, higher ups and owner, you would be absolutely lost without them.