Rainbow House - Wrexham

Very poor customer service. Went into the shop to place an order (was happy to wait my turn) and the customer service was non existent. The staff were not welcoming at all, they made it obvious that they didn’t want anyone in the shop and that there was an ordering system for customers who call the shop but not for passing trade. They only had digital menus available through QR. There was no where to sit, the ladies behind the counter were rude when I asked to place an order. I was told that they only take orders over the phone!? So I’d have to leave the shop and call them from outside but I couldn’t just tell them face to face. I’ve never heard of anything so ridiculous in my life. Has the world lost the plot since COVID 19. Would never try and place an order again. I Went to Fongs garden instead lovely food and very good customer service. Would highly recommend

I attempted to place an order at the restaurant's counter, but was informed that I had to call in instead. I was confused by this policy and questioned its necessity, especially considering that COVID restrictions have eased in most places. It seems counterintuitive to turn away customers who are already present in the restaurant. It appears that the restaurant may be hindering its own success with this approach.

Been going to here for years the food is always hot and delicious best Chinese around here by far lovely customer service always friendly highly recommend

For three consecutive weeks, we attempted to place an order over the phone but the line was always busy. We eventually decided to visit the restaurant in person and waited in a line outside. However, once inside, the staff refused to take our order because they insisted we had to call it in. It was confusing as we had been unable to get through on the phone in the first place.

Excellent food only one in one out but really fast large portions friendly staff recommended that you ring your order before arriving