Brewers Fayre Papermill - Wycombe

Absolutely horrible experience, I have stayed in multiple Premier Inn 's around the country and I have never experienced such bad customer service. We had booked a table for seven people we were seated ordered drinks all seemed to be fine, After an hour we began to wonder where was our food, we called over a waitress a grumpy lady and asked we have been waiting an hour for our food whats happening ? She replied If you don 't like it leave we was totally shocked and upset with her response! So we said we will not be eating here and we want to cancel our food order she replied you will pay for everything which one of our guests reptile you can go yourself rightly so with the discusting service this lady was giving us, Now we was a mixed group of people from multiple different countries and we felt this was why we was being treated so badly, Its absolutely outrageous and shocking and should never happen, we had also booked for breakfast and the following morning was told we are not allowed to enter the pub/restaurant area. Please avoid this place at all costs!! Horrible Now that being said the manager in the Premier Inn was extremely helpful and helped us to get our refund for the breakfasts and sincerely apologise for the experience we had in the Brewery Fayre, He has taken our statements and we present these to head office. I hope the staff are dealt with in a strong manner as the seven of us were left without dinner nor breakfast the following morning absolutely disgusting!!

Customer service is ok but the food needs improvement. We ordered beef lasagna but that’s is one of food I will not order again with this restaurant, steak was raw but price fair.

Service is shocking!! Staff are just as bad! Lots of meals not available! Very slow with orders, and brought out wrong food!

2 meals for 11,50 its unbeatable price. They are less than average but still good portion

Been here a few times. Staff friendly and good food. On this occasion we did notice a bit of favouritism with a regular customer. He came in after us and got was served immediately. We did have to wait quite a while. The time his plates were cleared after eating we only just got ours.