Glaze - Wycombe

Our first visit to room 142 at this hotel won't be our last. The check-in process was quick and courteous. The room was a club room, incredibly clean with a large and comfortable bed. The extras in the refrigerator included water, KitKat, juice, and Coke - though my only complaint would be the black plastic cups, I would have preferred white china. There were plenty of seats around the winter garden bar to relax and the floors were spotless. Despite the lack of a view outside, once inside we were treated to wonderful views of the Thames. We stayed on a Virgin Experience Day which included prosecco, truffles, spa access, breakfast, and a 3-course meal. The young lady who served us went above and beyond to ensure our satisfaction. We have stayed in numerous hotels along the Thames during our travels, but this has quickly become our favorite. The evening meal had limited choices, but the service was fantastic. Breakfast had a wide selection and the scrambled eggs were particularly good. The breakfast server was friendly and attentive. The duty manager at breakfast was welcoming and the service was excellent. After breakfast, we enjoyed a coffee overlooking the Thames with our waitress Bridget who was wonderfully polite and friendly. Thank you for a lovely stay!

This hotel and restaurant were fantastic from the moment in which we were warmly and efficiently received at the reception of the service and the amazing quality of the foods in the restaurant. the only bad bit was the bad service in the bar, 25 minutes for a drink and it was not even so busy. we had an executive room with secret escapes and had a nice stay. the photo shows hotel from the lake.

The service was on the point that was intentionally beautiful and the scones were the best I ever had. thanks for the warm welcome. my friends and I enjoyed the afternoon very much. will definitely visit more often.

The manager, Marshall, was extremely welcoming, polite, and helpful during our weekend breakfast shift. He went above and beyond to assist my friend and me, even checking in to see if we needed anything else during our meal. The service was excellent. I also want to express my gratitude to Sabu for resolving an issue with our pre-booked afternoon tea. Although the booking hadn't been communicated to the staff, she managed to make it happen. The cakes were delicious. This isn't the first time the restaurant has been unaware of a booking, indicating a lack of communication between departments in this area. Despite this, the hotel is lovely overall with friendly and accommodating staff.

On a Saturday evening, our stay at this restaurant was absolutely fantastic. The staff were very welcoming and made our experience a pleasant one. The dinner in the restaurant was exceptional and the breakfast on Sunday was just as good. Marshall took very good care of us and Bridget was also excellent. The breakfast had a fantastic selection of food that catered to everyone's preferences. We will definitely be staying here again.