The Nice Cream Factory - York

I was thinking the exact same thing as you are thinking when I first saw this cafè “How could they use real LIQUID NITROGEN to make the ice cream?” But I was proved wrong as they made the ice cream in front of me and I can confirm they used real liquid nitrogen. They have a lot of ice cream and coffee flavours; the ice cream is delicious. I had no choice but to say have a good day when I left! 5/5

Absolutely amazing ice cream!! Made fresh, and a great range of flavors. We were impressed! Would definitely recommend!

We visited Diana's Cafe for the first time and were intrigued to see how the nitrogen ice cream was prepared. We ordered Oreo flavor and my daughter had a great time watching the process. The ice cream portion was very generous and she finished it quickly. The cafe also offers a delightful selection of cakes (which seem to be homemade by the owners) and homemade shortbread that simply melts in your mouth. Overall, Diana's Cafe is a hidden gem with delicious food, generous portions, and friendly, welcoming staff.

I've walked past this place several times over the year and noticed it had a complete refurbishment. So happy I decided to treat my family and go in. The size of the ice cream was much bigger than we were expecting which was a nice surprise for us all. It was really fun to watch the ice cream being made and all the staff were so lovely and efficient. Would definitely recommend and I'm excited to try it out again!

Very poor customer service. Will not use again. On placing and paying for my order with the gentleman behind the counter this afternoon, he informed me that I would be the next person but one to receive my order (the ice creams each being made to order, and supposedly in order). Having sat patiently just a few feet away from the counter, and seeing other people arriving after I had, and them being served with their ice cream, after at least 15 minutes of waiting I informed the gentleman that I couldn't wait any longer for my order and asked for a refund. I fully accept that mistakes are made and miscommunication can happen, but what provoked me to write this negative review was that the gentleman in question was entirely unapologetic and blamed me for not collecting my order when it had been called out. The order he had called out was not my order and following which, I had spoken with the woman who was making the icecream, reminding her of, and clarifying, my order.