Primo Cafe Gelato - Allentown

I think these negative reviews are a bit biased. We've been ordering Primo lunch at work for years. Your food is always great, delivery and customer service are also very professional! These are my two cents.

The food is amazing every time I order from Primo, the food is fresh and hot. Delivery is always on time or little before the Eta. I'd rate this place a ten if I could. The owners are super

Lunch was excellent! I'm also pretty sure they stayed open a little later so I can pick up my order, which was very appreciated, but completely unnecessary. Thank you. So glad we tried, we will come back!

The first three times I ordered from this place have made my order wrong every time. This was 3 different occasions over a whole month. Many of my employees ordered from there regularly, but the deliveries were always very late. The food I always had good on her credit, but it was never the article I had ordered. It is quite disappointing if you taste its food quite well, but the service leaves something to be desired.

I see a lot of bad reviews when it comes to deliveries and I now truly understand why. We ordered food for a handful of our coworkers the other day, at a set time mind you as we are a business afterall, and of course they were late. We figured we'd just order extra early this time to give them more time. It took them 2 HOURS to deliver our food(which consisted of bagels and hash browns, nothing complex) and they were STILL LATE. We let the driver know this is unacceptable because it's a regular occurrence. He then tells us to never order from them again and leaves. After calling, the manager defended their poor actions and didn't apologize. Extremely poor customer service. It's a shame considering our company purchased from them quite often and at one point in time their food was pretty decent.