Menchie's Frozen Yogurt - Arvada

Got food poisoning Tuesday night from the sugar free Strawberry. Was in severe condition until Thursday and had to get an IV from dehydrating from throwing up. Do not go here. They clearly don't clean their equipment.

Very good frozen yogurt. The customer service was very good

We really wanted to meet the ugly mean 70 year old blonde lady. But we did not. We had a fabulous experience

No more mean old lady (mentioned in previous bad reviews)—she’s gone! Expect your typical froyo experience a very friendly manager in Veronica

I hate posting bad reviews, honestly. My daughter and I have been coming to this Menchie's for years, ever since they first opened in this franchise location. This Menchie's has been our go to spot for most every celebration; end of the school year, birthdays birthday cakes! , tough days, breaks from work..you name it. We live in Westminster and the one there is closer, but we have always enjoyed this one and frequent it very regularly, so it pains me to write this. My daughter and I were in there on Thursday, June 9th. When I went to pay for the froyo, the young lady behind the counter said it didn't go through and said sometimes it just glitches. So I she asked me to re-do the transaction and put my card through the reader again. No problem, it's not uncommon. I even bumped up her tip a little since she was so sweet about it and apologized for making me take my wallet out and do it again. I was looking at my bank statement today June 13th and realized that I was charged twice when it came through my bank on 6/11. So the original did go through. I called Menchie's and figured it would be an easy fix to credit the charge back. Nope. After speaking with the young lady that answered she determined that she could find no charges for the amounts in question on the day and time frame we were there. She said she found nothing and there was nothing she could do without a receipt. I said I've never gotten a receipt for yogurt and she said well we offer it they do, I'm not denying that , but I'm not going to return frozen yogurt, so I don't get a receipt. She said well without one, I can't do anything. I said I have bank statements I can bring you clearly showing your location address, name and store number and the transaction date and amounts and she said no, you need a receipt so you're just going to have to dispute it with your bank. Seriously? Let me talk to the owner. They aren't here, I think they might be in later tonight but I'm not sure. I suggested that maybe they need to post something about needing a receipt in case they get double charged within seconds. I was upset and got a little snippy .To her credit she wasn't nasty or rude, but just matter of fact that she wasn't gong to help me resolve it without a receipt. So I spent a half hour of my lunch hour on hold with my bank to dispute the charge. It might seem silly, but it just happened to be a day where I told my daughter to get as much as she wanted...so it wasn't a cheap trip for froyo that day, it was a huge treat for her to go wild with toppings and stuff. The whole thing just left me with a sour taste in my mouth for the customer service I didn't get, from a business I normally love. :