Sugar Factory American Brasserie Atlanta

let me first say the good location, drink experience and vibe! less than attractive eating especially for the price; sent it back because it overcooked and dry, floors were slippery and seats were worn and torn. our waitress was fantastic.

Everything was wonderful, but to dark. Could not see the menu to order.

Service was very minimal. When our server was at the table, he was very friendly however we sat at the table 20 minutes before being greeted. Once the server arrived, we ordered drinks and entire meal order. It took an hour and 15 minutes for our food to arrive. Our waiter was no where to be found for almost 30 minutes. Once he finally showed back, and we questioned why tables around us where getting their food and we had not, he disappeared into the kitchen. About 10 min later our food arrived cold, over cooked, a salad was very warm. No one enjoyed the meal. It was very apparent our food had been sitting in the back for a while. Very disappointed in the quality and timeliness of getting food. Would not come back.

Really Fun As Usual, Food And Music Was Good, Waiter Was Sweet

We waited over an hour and a half for one sundae. We were only checked on once and we never saw our server other than that. When we asked for the check, it took our waiter another 20 minutes to get it.