Soco Bites - Austin

I was very disappointed with my recent stay. My family and I typically choose Embassy Suites wherever we go, but this location was the worst we've experienced. We were charged $35 for an early check-in, even though our room was ready. Then, we had to move to another room because the air conditioning wasn’t functioning properly. The new room was below standard, with mold in the bathroom and worn-out carpets. There are many better options in Austin, and unfortunately, I will not be staying here again.

This was one of the worst hotel experiences for an expensive chain hotel. Pros and cons listed: 1) was unable to check in on time. At 4:15pm, was still waiting and left the line to eat. Made us late and off schedule as we were atfe ding a conference. 2) Temperature in rooms was hot. Thermo said 72 but I was able measure the temperature with an app and it qas in fact 78. 3) found 2 baby roaches in bathroom area 4) front desk staff completely indifferent to any issues 5) crumbling ceiling paint, couch shredding, generally not what was expected asthetically. 6) breakfast, omelette cook, and morning greeter were incredible.

We used this hotel so our son could attend freshman orientation at The University of Texas. It was an amazing hotel and a wonderful experience. Mary was our housekeeper, and she did an incredible job cleaning our room! She didn’t even mind me staying so I could finish getting ready while she cleaned. She was great!

Quiet and restful. My son and I stayed here and both of us remarked that we did not hear noise through the door despite the large atrium in the center of the hotel. At the evening reception we would have liked to have seen an American bourbon as one of the complimentary options but there was a good Canadian option. The breakfast was delicious. The location of this hotel was good. All in all we were very satisfied

The guest service was amazing! Travelled, Chanté, Carter went above and beyond to make our stay great! The water pressure in the shower was not great and they had maintenance services fix it immediately. We also decided to extend our stay and they assisted me with canceling at another Hilton and extending our stay. They are so friendly and accommodating!! Just the best!!