Duets - Backwell

I am writing this review about Duets restaurant as I'm absolutely speechless with the owners attitude towards me in her telephone call. I went to this lovely little restaurant for a Sunday roast in the summer with my sister. The food and service was excellent! We managed to get a midday Sunday xmas dinner booking for Dec 10th and were really looking forward to experiencing this Michelen star restaurant again. The owner phoned late Saturday afternoon to confirm that we were still coming to which I replied yes. But unfortunately during the night I got ill. I texted her at 0840 Sunday morning with a polite message that we wouldn't be coming. At 1009 she phone me and spoke to me very rudely with no empathy to the fact that I was ill saying that I had confirmed I was going which at the time I thought I would be not knowing I would get ill overnight! She said she received a voicemail from me but I sent a text. She said it would have been nice if I'd phoned her which I have in the past only to receive an answer phone message. She said it was a family run business and had to get the chefs in but she would have had them in anyway as we weren't the only bookings for that day! She said there would normally be a cancellation charge (first I'd heard of that! She said she had a waiting list but it was too short notice. If she had checked her messages earlier maybe that wouldn't be the case. She was very rude throughout her conversation with me and then put the phone down without any empathy or even a goodbye! I remained calm and polite throughout our conversation. I have no malice towards this owner infact I feel sorry for her. She certainly showed her true colours! Anyway I wish the owners a happy retirement. Best wishes, Christine from Kent but originally from Worle WSM!

Unpretentious small restaurant in small local centre. Had Lunch with 5 friends today. Somerset Goats cheese starter very nice, pork main course with Dauphinoise potatoes delicious. Too full for third course but friends enjoyed Christmas pudding and the Eaton Mess. Only disappointment was the duck breast which my wife said was tasty but chewy although not rare. Price is reasonable c £40/head 3 courses, soft drinks and coffee (in pots nice touch and good quality). Petit Fours delicious. The Malbec had on a previous visit was excellent. Wish the owners a very happy retirement and well deserved. Shame it’s closing.

My Husband Jeremy and Me Very Much enjoyed our Sunday Lunch. The food is tasty, plentiful and well presented amazing The team who work there friendly and helpful. They are also helpful regarding any Gluten Free requirements The ambience is nice too Many thanks, we look forward to visiting again and have booked for December

Yet another wonderful evening the service and food were perfect as always how anyone could give this restaurant a bad review is beyond me I wish the owners all the best for their retirement they and their will greatly missed.

Words can’t describe how sad we are that Sean and Lynn are retiring Each time we come to see our friends in Worle we have come here for dinner It’s one of the finest restaurants I know The food is simply perfect Thank you for all the wonderful meals we’ve had Enjoy your well earned retirement