Pizza Express Barnet

Three for dinner. Refurbished restaurant out front was well overdue. Toilets were not done. Not great. Service was slow. Not enough staff. It appears there is more focus on home delivery than on the restaurant itself. Suggest a dedicated team for this as it is messing with service inside. Pizza was cold and not the thin and crispy as ordered. Not the best experience. I have enjoyed meals here in the past. I believe there is a shortage of staff to deal with busy periods. Something is a miss at the Barnet Branch.

The service and quality of the food was very good. The problem with the restaurant is that it has not been able to serve ant coffee or tea for the last weeks as its coffee machine has been broken and the company have been extremely slow in dealing with this issue. The staff are very apologetic and embarrassed about this issue and have been let down by poor management by the company.

Looks much better since being redecorated, but it is still super loud. Also, I learnt that there's a new management team, who are treating their staff really badly. None of the team were paid during the two weeks it was closed for refurbishment (which cost £120k but none of that was allocated to pay their wages). The restaurant was full on our visit, but there were only 3 staff, who were doing their very best to serve all the tables and the takeaway section, but they were completely overwhelmed. People weren't getting served, and the queue was out the door. The new policy is to put on minimum staff at all times. The manager was out the back having a fag, apparently, and wouldn't step in to help even when asked. Some of the staff have been there for years, and it's horrible to see them being treated with such disrespect. And I won't go again, now I know it's such a cruel place.

A great place, always first class service by Karola, a lovely efficient helpful young lady, delicious food, after refurbishment the atmosphere even better, worth going, won’t get disappointed.

Shared a pizza with my sister and we both thought it was very poor. The burnt ends had less meat than a matchstick! The whole thing was disappointing and outrageously expensive. I won’t be visiting again.