Padrone's Pizza Of Bluffton

We travel up from Cincinnati to here to get our pizza because it’s the best pizza in the state I have been coming here since I was in high school and they never disappointed us we are always pleased with the price and the pizza is always phenomenal. They always have that small town hospitality and they are always the destination of choice whenever we come up!

Went here about a month ago and got my pizza from an employee named Alexis who was very kind and friendly. she also had the most beautiful hair I’d ever seen. as I was leaving the shop with my pizza, she realized I’d forgotten my cheesy bread and she ran out the store so quickly to give it to me. It was raining, and I was trying to cross the street quickly and almost stepped out in front of a bus when the wonderful employee Alexis pulled me out of the way! My pizza went flying up in the air but she caught it!! She saved my life, I cannot thank her enough! Not only that, she saved my pizza and.cheesy bread as well and it was delicious and fresh and had zero hairs in it. I’m also pregnant and going to name my first born child after her now. Exceptional customer service, Alexis!!

My family orders from this Padrone’s multiple times a week. Up until today we have never had an issue. We picked up our food and there was hair in our pizza and it was not cut into squares like normal.Upon calling to speak with a manager the girl whom answered whose name was Alexis I do believe said she was the manager. She was extremely rude when I told her that there was hair in our pizza she did not have a hair net nor a hat on and was flinging her hair around into the dough as she was making the pizzas) when I mentioned that there was hair in the pizza she got hostile and then acted like our pizza being cut the wrong way was the main problem, that was not the main problem, the fact that there was hair in my pizza was the problem.She told us to return the pizza with hair in it and they would make another one, cool no problem but when arriving we asked to speak with the owner and that apparently upset her more because she was rude once again. Then threw our pizza up on the counter.This is unacceptable

I understand that it's not the fault of the staff themselves, but the wait times are ridiculous for food here. By the time a driver was free to bring our food, it was cold. I'm sure pickup is better, but I can't rate an experience I didn't have.

This was my first time ordering takeout from this restaurant and my family will not be doing so again, the full size grilled chicken salad I ordered didn't even fill a take out container and all the lettuce was brown, the pizzas looked terrible and the $5 small subs come with literally nothing but meat. Who has ever got a real Italian sub that has no veggies whatsoever. Lesson learned.