Berries Bagels Shakes - Bradford

I ordered the Jammie Dodger milkshake at this restaurant. When they were making the shake, I asked the staff if they used biscuits in it. They said yes. However, when I left the store, I realized that they had actually used ice cream instead of biscuits. If I had known the truth, I wouldn't have ordered it. I don't think I will be returning to this restaurant again. I don't want to do business with liars. The female staff member with Caucasian skin and tattoos on her arms lied to me. I asked her twice and she still lied with a smile.

I ordered for collection A bagel meal. I received a burnt bagel and bruised/blue salmon. It’s not quality of what you can consume. I called the great Horton road branch to get swore at by a European women who can’t a pull a proper sentence in English just because I was given a burnt meal. Rather than taking ownership the customer service was shocking. Then I called to state what on earth is wrong with the women to get called a **** by a road man. Ridiculous and shocking. How can a establishment employ such people.

I placed an order for myself and a friend online as it was advertised they were doing 20% off online. Once I’d placed the order the 20% wasn’t deducted however I carried on and place the order come to collect the order 40 minutes later (after being advised it’s only take 20 mins) my order wasn’t ready I was waiting outside for a further 15 minutes come to collect the order I was given the wrong order I then drove back to get the remainder of my order that was missing I was told to wait in the car without an answer for 15 minutes while I was waiting at least five people got their food before me (bear in mind the food that we’ve got is in the car getting cold). I began to notice people coming back to complain or return their orders as the staff seem to have been getting several orders mixed up. Having worked in customer service for over a decade I was Not only surprised but disgusted by the two young blonde girls that were serving at the store. About 50 minutes later I approached the girls to ask for an ETA as I was rushing. They were vulgar to say the least. The way I was treated spoken to is absolutely unforgivable. Thus, left without my food. An hour of my life I can never get back! I will NEVER be returning here again. You’ve lost a few of your loyal customers after the experience we’ve endured. Literally the worst! Teach your staff the value of Customer Care!

We have just received our delivery, the milkshakes are to an excellent standard, from ordering to delivery was very easy. Delivered within a reasonable time.

What can I say the milkshakes are absolutely mouth watering,definitely the best milkshakes ever in bradford