Wendy's - Brooklyn

My family and I used the drive-thru, and the service was good. We didn't have to wait too long, especially considering the current circumstances. We ordered their salad, which was excellent, just like always. That's usually what I get from Wendy's.

I'm only comparing this to other Wendy's locations. Despite the long line at the drive-thru, they were efficient and kept things moving. The bacon on the burger actually tasted like real bacon. This is my third visit to this location, and while I've never eaten inside, the restaurant appears to be well-maintained. The team here does an excellent job.

The line was long and moved slowly, but the food was worth the wait. Usually, the service is much quicker, but given the number of cars, it was understandable.

I'm standing in this location right now. They seem to have difficulty as well as their customer service is horrible. The wait time is extremely long which can be expected at the time, however the workers (many) are having multiple conversations among themselves without at least explaining if there is a delay to all of us in the line. Eventually ONE worker noticed the frustration and informed us that they need to change the register for ONE cashier! I ordered a drink that needed to be filled behind the counter and they had me wait while they took other different orders in a space far LESS than six feet for a while! NOT SAFE in this pandemic!! When I asked about it, it wasn't addressed with ANY ACCEPTABLE customer services and I still waited for the drink. The cashier had such a harsh tone when addressing me that the two gentleman beside me commented on it, saying they need to teach their employees to have better customer service, and I agree 100%!! The issue is not just the RIDICULOUSLY LONG WAITING TIME over 45 minutes, but MOST IMPORTANTLY THE WAY it all was handled! I will never return here again!! It's very disappointing...the least we ask in this current situation in the world SHOULD AT LEAST BE kind service. Shame on this establishment.

Best Wendy's ever. The line is always long because everyone loves there food. My favorite spot on Friday nights with my daughter