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Contribuisci feedbackDespite being understaffed, we waited an hour for just 2 drinks and a medium order of poppers. We had ordered an appetizer as well, but they only brought out our food once we inquired with the manager. It seemed like the manager was the only one in charge and gave us our order while the other staff members took their time.
Was waiting in the line to order for the loudspeaker as a big girl, saw as a manager, as she was in whole black with a hat screamed to us to raise. we thought the speaker was down. I wait 10 minutes and no one came to take our order. then we thought the manager might have to raise a car-hop-stock unit and order it there. we were wrong again. then we waited another 12 minutes here with the button-link and no one else took our order. at this time the journey went through and we were the only ones who did not get our order has recognized much less someone that we were there. So we jumped to 35 and drove to the Kyle site where we were greeted immediately and had accepted our order with wonderful service. I get it, it was a busy time. but several employees made eye contact and no one took the time to say “they, be they right with you” and when other cars began to get help, this was our breakage
This restaurant consistently provides only the worst customer service experience. I waited approximately 8 minutes in the drive-thru without any assistance, then spent another 5 minutes waiting to park and place my order. After paying, I was told to go inside because they needed my card to charge me, resulting in another 15 minutes wait to receive my order for just 2 drinks.
Dragged into the stall what I wanted pressed button and waited a few minutes finally girl comes up tells me loudspeaker doesn't work, no sign indicating so, she said move her to the next stall moving to the next available stall and pressed button and waited and finally had enough after I lean back, told the girl that you also didn't work. went to whataburger came in and out in 7 minutes this was faster than I waited in both stands and yes whataburger was busy car 3/4s around building sonic must have been busy and shorthanded
The drinks are always really good! Buuuut the food isn't always hitting. I think just a little maintenance control on the food would make this place great again.
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